1. Definitions

The following words and phrases have these meanings in this document:
1.1. “Personal Information” is as defined in POPI.
1.2. “POPI” means the Protection of Personal Information Act 4 of 2013.
1.3. “Process” in relation to Personal Information means to collect, organise, store, modify, retrieve, refer to, distribute, or erase, or otherwise as defined in POPI.
1.4. “Us”, “we”, or “our” means Matrix Consulting Services (Pty) Ltd, a company incorporated in terms of the company laws of the Republic of South Africa with registration number 2006/002597/23, and also includes reference to our holding company and its subsidiaries.
1.5. “Website” means Internet World Wide website at URL (including subdomains).
1.6. “You” or the “user” means any person who accesses this Website for any purpose.

2. Status and Amendments

2.1. We respect and recognise the importance of protecting your privacy. This privacy policy statement sets out our information gathering and dissemination practices in respect of the Website.
2.2. This Privacy Policy forms part of the Terms and Conditions of Use of this Website. If you do not agree with this Policy then you may not use this Website and are required to cease doing so immediately.
2.3. We reserve the right to amend the terms and conditions of this Privacy Policy at any time without notice. It is your duty to be aware of the current version of this Privacy Policy. Please refer to the last revision number and date at the top of this document. Continued use of the Website subsequent to any amendments having been effected constitutes your acceptance of the Privacy Policy as amended.

3. Collection and Processing of Personal Information

3.1. Where you submit Personal Information via the Website the following principles are observed in the handling of that information:
3.1.1. We will only collect Personal Information for a purpose consistent with the purpose for which it is required. The specific purpose for which information is collected will be apparent from the context in which it is requested.
3.1.2. We will only Process Personal Information in a manner that is adequate, relevant and not excessive in the context of the purpose for which it is Processed.
3.1.3. Personal Information will only be Processed for a purpose compatible with that for which it was collected, unless you have consented to an alternative purpose in writing or we are permitted by POPI or in terms of national legislation of general application.
3.1.4. We will not disclose any Personal Information relating to you to any third party unless your prior written agreement is obtained or we are required to do so by law.
3.1.5. We will destroy or delete any Personal Information that is no longer needed by us for the purpose it was initially collected, or subsequently Processed.
3.2. Note that, as permitted by POPI, we may use Personal Information collected to compile profiles for statistical purposes. No information contained in the profiles or statistics will be able to be linked to any specific user.

4. Collection of anonymous data

4.1. We may use standard technology to collect information about the use of this Website. This technology is not able to identify individual users but simply allows us to collect statistics.
4.2. We may utilise temporary or session cookies (a cookie is a small file that is placed on your hard drive) to keep track of users’ browsing habits. This allows us to track your use of this Website as well as your visits to other websites. Other websites may also use these cookies to track your browsing habits.
4.3. Cookies by themselves will not be used to personally identify users but we may use them to compile de-identified statistics relating to use of services offered or to provide us with feedback on the performance of this Website.
4.4. The following classes of information may be collected in respect of users who have enabled cookies:
4.4.1. The browser software used;
4.4.2. IP address;
4.4.3. Date and time of activities while visiting the Website;
4.4.4. URLs of internal pages visited; and
4.4.5. referring websites, search engines and the like.
4.5. We collect the email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our web pages and the quality of our service, and is not shared with or sold to other organisations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
4.5.1. if it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Master Services Agreement, or as otherwise required by law, and
4.5.2. we will transfer information about you if the Matrix Consulting Services CC or any relevant component of its business is acquired by or merges with another company. In this event, we will notify you before information about you is transferred and becomes subject to a different privacy policy.
4.6. If you do not wish cookies to be employed to customise your interaction with this Website it is possible to alter the manner in which your browser handles cookies. Please note that, if this is done, certain services on this Website may not be available.

5. Security

5.1. We will take appropriate, reasonable technical and organisational measures as required by applicable law to protect the information submitted to or collected by this Website from loss, misuse, unauthorised disclosure, alteration or destruction.

6. Links to other Websites

6.1. We have no control over and accepts no responsibility for the privacy practices of any third party websites to which hyperlinks may have been provided and we strongly recommend that you review the privacy policy of any website you visit before using it further.

7. Queries

7.1. If you have any queries about this Privacy Policy please contact us by emailing